Category Archives: Tech

Technology related stuff

The Best Buy $9.99 TV Saga

Today has been inexplicably one of the strangest most random days of all time.

I can think of nothing else to do than to simply run down the course of events in a detailed ordered list fashion as seen below:

  1. I receive a phone call at approximately 5:20 AM, which wakes me up with a “something must be wrong” type of feeling. Not the most pleasant start to my day, but it was my brother Vanbergs on the other end of the call. His tone quickly displaced my worry; he had a sort of giddy excitement about him as he explained to me the deal of a lifetime. Vanbergs continued on, explaining that Best Buy had a ridiculous pricing error on their website for a Samsung-52″ Class / 1080p / 120Hz / LCD for $9.99. Yeah… 10 Dollars. Being half asleep, I stumble around trying to find my wallet and I quickly order one of these televisions at the wildly discounted rate. I then wake up my wife and ask her to verify that I am A:awake and B:not hallucinating. She concurs, and I proceed to order a 2nd television at the same rate for good measure. Happiness ensues as I french press my morning coffee.
  2. Roughly 2 hours later as I’m just getting settled in at work for the day, I check Best Buy’s website and notice my orders have straight up disappeared from the web based order management page. Chatting via IM with my brother, he has seen the same thing and we fear our orders have been quickly deleted and canceled. I researched online a bit to find Best Buy’s heart wrenching and soul crushing terms of service. They had specifically planned for some such error to occur on some day, and their terms of service technically reserved them the right to cancel and refund any order that fell under a pricing error category. With a nearly 2,000 dollar mis-mark; I was pretty damned sure this order was not going through. Therefore, I post the following tweet via Digsby: Looks like Bestbuy already cancelled my order for TWO 52” televisions at 9.99 each. #bestbuy dang you!!!! – And I begin to think I have no chance.
  3. Shortly after that “Tweet” – I receive an email that I was POSITIVE had to be fake… See below:

    Hi Eric,

    I saw you on twitter complaining about the 52 inch HDTV Bestbuy.com offer. I work for CNN and wondered if I could talk to you about what happened? Did your order actually go through and then get cancelled? If so, you got closer than thousands of other people

    I’m at 202.XXX.XXXX if you want to chat.

    Thanks for your help,

    abbi


    Abbi Tatton

    At first I had no idea who this person was. So, I Googled her name to find that she’s a reporter for CNN’s “The Situation Room” program… Then I start thinking about this – and I run it past my brother, Vanlandw, and my Wife to see if this is even remotely possible to be legit. A reporter for CNN happened to find me by searching through posts on Twitter? Seemed a little bit fishy to me; but the general consensus was that as long as I don’t reveal any personal information, what harm could it cause? In the end, I replied to Abbi’s email giving her a brief account of the events and then called her right after hitting send.

    Turns out this whole thing was real…  She was very nice and pleasant over the phone – she asked me how I found out about the deal, if I was able to actually make the order, and if I had actually received any notice officially from Best Buy, and other odds and ends. I gave my honest answers as she took notes, and I forwarded her my order confirmation emails that I had gotten from Best buy. It was a short interview and really I wasn’t thinking too much of it at the time.

    She ended up calling back, once to confirm where I was from and once again to verify my correct name spelling with the capital “B” in VanBergen. At this point, she wasn’t sure if it was going to make airtime or just be an online story.

  4. Chouse, myself, and the rest of our coworkers go eat a free lunch for our employee company picnic. I had a burger, a hotdog, and a lemonade.
  5. Abbi sends me a follow up email to let me know they did decide to do a short airtime segment on their program in the 4pm hour. Conveniently, I had an all-staff I.T. meeting right through this timeframe from 3-5pm. I quick contact my father on my cell phone (which, has a rapidly dying battery) and plead for him to DVR CNN for the 4pm hour – he obliges.
  6. My phone dies, and I have ZERO knowledge or contact with what’s happening with my TV orders or CNN. What a long 2 hours.
  7. I return to the land of internet after our meeting to find an email from Best Buy saying that my order(s) are a mistake and will be canceled shortly. I had figured this would happen, but for some reason I was still holding on to a small shred of hope that my order would slip through the cracks. Finally being faced with the latter was surprisingly disappointing, considering deep down I KNEW it was going to end that way
  8. I get home, call my father, and find out that CNN did air the story about Best Buy’s TV fiasco and they DID actually mention my name and the points my phone interview. Mickeyvb is kind enough to play the segment for me over speakerphone and we share a laugh as father and son.
  9. Now I feel that I must see this video. A desperate search ensued between myself, Vanlandw, and finally Chouse who had also DVRed CNN during that time frame. Chouse saved the day, using his blackberry to record the segment on TV and email it to me. I immediately posted it on youtube, shared it on Google Reader, and also posted it on Facebook.HERE IS THE VID!!!
  10. At this point, it really starts to hit me how strange the day had been. And all I can really do is laugh at the situation. I also found out later that my Wife’s uncle had seen the show live on CNN, and called her to ask “Hey, can your husband get me a TV ??”. What a strange day. I decide to watch “12 rounds” to cap the day off. 3 stars out of 5 just cus it has Tevon in it from the Shield.

In conclusion, I feel like this day has been utterly crazy. Even re-counting these events now I almost feel like I’m watching a Donnie Darko sequel. My thanks to everyone who helped me out today. Vanbergs for the tip, Chouse for the DVR and vid, Mickeyvb for being my father, Vanlandw for your support and vanhood, and to TWITTER since that is pretty much what started this crazy chain of events.

Wierd.

One final note – Abbi sent me a last email commenting on the “wolf man”… 🙂

thanks for all your help! did you hear Wolf ask “what about Eric?!”

see, the Wolfman cares

🙂


Abbi Tatton

Google Voice Voicemail Transcription

I have just recently enabled the “transcription” capability on my Google Voice account. Transcription allows Google Voice to create a text output of the voicemail and email it to me. Judging by the voicemail you will read below, my brother has likely sustained a serious head injury… OR – Google Voice speech recognition still needs some fine tuning in its early stages.
Read and enjoy his voicemail below.

Steve VanBergen – mobile – 11:19 AM

hi eric van bergen i’m sorry i missed my phone call to i was just calling to see if you’d be able to do me a favor detail i got a bike and we were gonna see if you’ve a chance had a little portable air phone thing i can’t remember if you got wanna and then also gonna see if you’ve had a drill reduction shelving the screw the in there we need a drill because her dress is gonna be too hard up something all that so if you have either of those items are willing to let me about them for the afternoon then i will come up payment from you i hope you had fun at your to chris is grandmothers birthday they’re beach

Google Voice – Two Weeks In

Thought I’d quick post a few thoughts now that I’ve been using Google Voice for a couple weeks and have had a chance to get my hands dirty.

The basic functionality alone makes Google Voice totally worth using. Being able to have 1 number to give to friends, family, or co-workers and have that single number ring all your phones depending on different schedules is pretty much priceless. That, combined with unified voicemail that is also available online and is even transcribed has been amazing for me. But as I’ve used and explored Google Voice a bit deeper, I realize there’s a pretty good slew of features that I hadn’t even tried out.

Recording Calls.
Apparently you can press “4” to start/stop recording any phone call. These recordings are then saved and accessible via the web. This is something I haven’t really done too much with as of yet, but its nice to know that feature is available. The possibilities are endless here. My inner child longs to make prank calls using Arnold quotes and post them online for everyone. Just kidding! But seriously callers beware I may record your call and publish it. 😉

Transferring Calls.
While on a phone call via Google Voice, you simply have to press the * key. This keypress will then begin ringing all other phones that you’ve registered with Google Voice. This functionality I have used: Walking into my house while on my cell phone; I hit the * key and picked up my home phone which immediately began to ring. Nice, simple, easy functionality that allows you to switch phones without the person on the other end even having a clue that it happened.

VoiceMail ListenIn.
If you happen to just miss a call or send it to voicemail – Your GoogleVoice allows you to eavesdrop on the person currently leaving you a message. Even better, if you like what they’re saying you can press * to override the voicemail and pick the call back up. This one isn’t something I see myself doing very often, but it’s good to know that it’s there, and is a pretty cool added benefit.

Those are the main things I’ve found recently that were pleasant surprises. Overall, it seems like Google is constantly molding this service to do more with communications in general. Even in the beta stage it’s been a very solid product that I have really enjoyed having.

Google Voice and Skype – Cheap Awesome Home VoIP Phone Service

For about 3 years, I’ve lived totally without a “Land line” phone and used only a mobile phone.

At the same time, carrying two cell phones around was always a pain so I decided to cancel my “personal” cell phone and use only my employer provided blackberry. I recently got lucky enough (after weeks and weeks of pestering anyone I could find) to get an invite to Google voice, and that service has given me a completely new way of looking at phone service. I have been waiting for this forever.

Here’s what I’ve done this week:

1: Skype Unlimited Calling Subscription.
An unlimited US/Canada calling plan from Skype is about 34 dollars a year (2.79 / month). This unlimited calling plan allows me to call any phone in the continental US and Canada and talk as long as I want. For 2.79 a month, you just can’t beat that.

2: Skype Online Number.
When I signed up for an unlimited calling subscription, I got a discount on signing up for a Skype phone number at a 50% off. Subscribing to an online number is usually 60 bucks a month; but since I signed up for unlimited calling it was only 30 dollars for a 12 month subscription. This brings the TOTAL cost of Skype for a year of unlimited service with a callable phone number to about $64.

3: A Landline Phone VoIP Gateway USB adapter.
I ordered a Skype VoIP gateway which I will connect to my home server computer via USB. This product’s only (and very minimal, IMO) downside is that it must be connected to a PC in order to work. This adapter allows you to make and receive Skype calls from your normal phone handset. Plug in your standard cordless phone receiver with a couple satellite handsets, and you’ve got a pretty solid home phone that converts to VoIP using your Skype account. This product was 27 dollars and about 5 dollars shipping for a cost of $32.

4: Tie the Room Together with Google Voice.
Using Google Voice, I’ve set up a primary number that I use to forward to my Mobile phone and also my Skype number. So, anytime somebody calls me I have the option to answer it on my actual cell phone, on my computer with Skype’s soft client, or on a normal cordless phone handset hooked up through the VoIP gateway adapter.

I’m not a person that likes to spend hours on the phone, but at the same time I feel good about giving my employer a break and not using my work cell for 100% of my personal phone calls. And really, I feel like this setup is pretty “bad ass” from a techie perspective.

To give some perspective, here are the base prices for some other VoIP solutions:

    Vonage: 24.99 / month
    Charter Home Voice: 29.99 / month
    Comcast “Digital Voice”: 24.95 / month

My setup, although a little more hands-on to set up, is VASTLY cheaper than these other options – and provides a unified voicemail that I can access online, amazing call forwarding features through Google voice, number blocking, call screening, and pretty awesome flexibility to make calls from cell/normal phone/computers running Skype.

With a setup that I like more than Vonage, Comcast, or Charter – my total cost per month for the first year of service will be about $8.05 per month. ($30 Skype number + $33 VoIP Gateway + 33.60 annual Skype subscription for Unlimited calls / 12 Months) And that number will go down significantly next year without having to purchase another gateway device adapter.

Google Voice is seriously changing the game, and I have officially jumped in.

Xmarks

Ever since Google Browser Sync was ceased; I’ve been looking for a better way to have a unified browser experience.

I have 4 different computers at home, and three different computers at work. Sometimes I use Internet Explorer, sometimes Firefox, sometimes Firefox in Linux.

With all these computers and all these browsers, keeping my bookmarks synced has always been a pain. I tried Microsoft’s sync toy, I tried Google bookmarks, I tried not using bookmarks at all…

When “Foxmarks” debuted a new version for Internet explorer, my browsing world came together. They’ve since changed the name to Xmarks, but really it’s the tool of the year in my opinion. I created two accounts; one for home and one for work – so my bookmarks are seamlessly synchronized between platforms and browsers without me even thinking about it. It’s even intelligent enough to map Firefox’s bookmarks toolbar to Internet Explorer’s Links toolbar, which is good considering that’s where most of my bookmarks are.

I’ve been hoping for a tool like this for a long time… and Xmarks does not disappoint.

Event Log Management in 10 Minutes

Log management in an IT infrastructure is always going to be a challenge…

I’ve attempted to work with several “Enterprise” tools including GFI’s Languard, LogLogic, EventTracker, and a few more that aren’t even worth mentioning.

No matter the tool, the story is always the same: It’s a pain to work with logs, and a “pretty” interface and some neat looking graphs don’t offer that much benefit. Adding onto this general problem is the time and effort it takes to manage and maintain a log management solution. Some may even make the argument that it could be faster to manually review logs in some cases. Making a long story short – Log management sucks.

Which brings me to a solution that completely negates the first part of this post. It makes log management quick, easy, and even a little bit fun. Better yet, it’s completely free!

If you want to have a solid, scalable, and reliable log management solution in LITERALLY 10 minutes, then follow these steps.

1: Download Splunk.
Splunk is an awesome product. Plain and simple. It will index log data from almost anything you can throw at it. It can take syslogs, application logs, Windows event logs, and even straight up files/directories. Whether you have a Windows server, a Unix/Linux server, or even a Windows XP workstation laying around (with decent specs) then you can install Splunk in just a couple minutes. It’s painfully simple to install and get set up with an initial and default configuration. The only thing to configure before moving on to step 2 below is to make sure you have port 514 defined as a datasource on both TCP and UDP. This will allow your Splunk server to index log data we’re going to throw at it. Note that Splunk does have both a free version and a enterprise version which costs money. The free version is adequate for most small/medium deployments as it can index up to 500 megs daily. The enterprise version is definitely not a waste of money though if you’re looking at a large deployment.

2: Download Lasso Server.
LogLogic has released a very powerful tool for log collection. This tool is designed to run on a Windows Server or XP/Vista workstation, and it makes it VERY simple to gather log data from multiple Windows Server systems. The install takes only seconds: just add your log destination (read: Splunk server you just set up), and then add your Windows server hosts that you want to collect logs from. The Lasso service takes care of the rest. It will poll all your Windows servers, grab the event logs from them via WMI calls, convert those logs into syslog format, and then send them off to your Splunk server on TCP port 514. Splunk takes care of the rest by indexing all that log data and making it usable, searchable, and actionable. Note that If you’re running mostly Unix/Linux servers, then you don’t need a tool like Lasso to collect your logs. Just set them up to forward their own syslog data to your Splunk server directly.

3: Tuning.
By default, Splunk provides an easy to use search interface for you to easily find and locate log data. Depending on your needs, you may want to spend some time tuning Splunk to do scheduled searches, send emails if it finds certain results, outline custom search queries for specific messages, etc. Splunk is a very flexible tool that can be scaled to meet the needs of even large enterprise organizations. It can do all kinds of cool things if you want, but even the simple fact of having a log repository that you can search if/when you need to is priceless.

This combination of tools gives system administrators a quick and simple way to tackle the task of log management. And really, there’s no downside. It’s free (assuming you have access to some decent hardware to run it on), it’s easy, but most of all it’s very powerful. My thanks to Splunk and LogLogic for providing these tools to the community. It’s good to know that there’s companies out there making solid products and standing behind them.